Guest refund policy

If you cancel, the refund follows the listing's cancellation policy (see Cancellation options).

If the host cancels, or if the place does not match the listing (no access, very different from the description, safety or cleanliness issue), contact us within 24 hours of check-in at [email protected] with photos: we will help you find a solution or get a refund.

Refunds are made to the payment method used for the booking.